Terms and Conditions - Surprise with Flowers
Welcome to Surprise with Flowers. Please read these Terms and Conditions carefully before using our services. By placing an order with us, you agree to be bound by these terms.
1. Introduction
These terms govern your use of our flower delivery services, outlining the obligations and rights of both Surprise with Flowers and the customer. We strive to provide high-quality services and ensure customer satisfaction.
1.1 Acceptance of Terms
By accessing or using our services, you accept and agree to be bound by these terms. If you do not agree, please do not use our services.
2. Ordering Process
Our ordering process is designed to be simple and user-friendly. The following steps outline how to place an order:
- Select the flowers you wish to purchase.
- Choose the delivery date and time.
- Provide recipient details.
- Complete payment using our secure payment gateway.
2.1 Order Confirmation
Once your order is placed, you will receive an email confirmation with the details of your purchase. Please ensure all information is correct to avoid any delays.
3. Payment Terms
We accept various payment methods, including credit cards, debit cards, and online payment systems. All payments are processed securely to protect your financial information.
3.1 Pricing
Prices for our flowers and services are listed on our website and are subject to change without notice. We strive to maintain competitive pricing while ensuring the highest quality.
3.2 Refunds and Cancellations
If you need to cancel or modify your order, please contact us within 24 hours of placing the order. Refunds will be processed based on the nature of the cancellation and our refund policy.
4. Delivery Policy
We aim to deliver your flowers punctually. Delivery times are estimated and subject to availability. In the event of unforeseen delays, we will notify you promptly.
4.1 Delivery Areas
Our services are available in select regions. Please check our website to confirm if we deliver to your desired location.
4.2 Delivery Instructions
Ensure that accurate delivery information is provided to facilitate a smooth delivery process. We are not responsible for delays caused by incorrect or incomplete information.
5. Quality Assurance
At Surprise with Flowers, we are committed to delivering fresh and beautiful flowers. Our team carefully selects high-quality blooms to ensure customer satisfaction.
5.1 Guarantee
If you are not satisfied with your order due to quality issues, please contact us within 48 hours for a replacement or refund.
6. Intellectual Property
All content on our website, including images, text, and logos, is the property of Surprise with Flowers and is protected by applicable intellectual property laws.
6.1 Usage Rights
You are granted a limited license to access and use the website for personal, non-commercial purposes. Any unauthorized use of our content is prohibited.
7. Limitation of Liability
In no event shall Surprise with Flowers be liable for any indirect, incidental, or consequential damages arising from the use of our services.
7.1 Force Majeure
We are not responsible for delays or failures in service caused by events beyond our control, including natural disasters, wars, or other unforeseen circumstances.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Surprise with Flowers operates.
9.1 Dispute Resolution
Any disputes arising out of or related to these terms shall be resolved through mediation or arbitration in the appropriate jurisdiction.
10. Changes to Terms
We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website.
10.1 Notification
It is your responsibility to review these terms periodically. Continued use of our services after any changes constitutes acceptance of the new terms.
11. Termination
We may terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these terms or is harmful to other users or us.
11.1 Effect of Termination
Upon termination, all rights granted to you under these terms will cease immediately, and you must discontinue all use of our services.
12. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
12.1 Entire Agreement
These terms constitute the entire agreement between you and Surprise with Flowers regarding the use of our services, superseding any prior agreements.
Thank you for choosing Surprise with Flowers. We look forward to helping you create memorable moments with our beautiful flower arrangements.
