Fresh Flowers Guarantee

At Surprise with Flowers, we are committed to delivering the freshest and most vibrant flowers to your doorstep. Our Fresh Flowers Guarantee ensures that every bouquet arrives in perfect condition, maintaining their beauty and longevity.

If you find that your flowers are not as fresh as expected upon arrival, please notify us immediately. We stand by the quality of our products and are dedicated to making it right.

Our team carefully selects and prepares each arrangement to meet our high standards, ensuring that you receive the best possible floral experience.

Damaged on Arrival Policy

Should your flowers arrive damaged, we apologize for any inconvenience caused. Our Damaged on Arrival Policy allows you to request a replacement or refund if the damage is reported within 24 hours of delivery.

To initiate a claim, please take clear photographs of the damaged items and contact our customer service team with your order details. This helps us process your request swiftly and efficiently.

We aim to resolve all damage-related issues promptly, ensuring that you receive your flowers in perfect condition as intended.

Freshness Window

Our Freshness Window policy guarantees that your flowers will remain fresh for at least seven days from the date of delivery. This period ensures that you can enjoy the beauty of your bouquet for an extended time.

To maximize the lifespan of your flowers, we provide care instructions with every order. Following these guidelines will help maintain the freshness and vibrancy of your arrangement.

If your flowers do not meet the Freshness Window standards, please reach out to us for a suitable resolution, whether it be a replacement or refund.

Refund and Replacement Options

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer flexible refund and replacement options to address your concerns.

Refunds are processed for orders that fall short of our quality guarantees, including issues with freshness or damage upon arrival. Alternatively, we can provide a replacement bouquet at no additional cost.

To request a refund or replacement, please contact our support team with your order details and a description of the issue. We strive to handle all requests promptly to ensure your satisfaction.

Complaints Process

We take all customer feedback seriously and are dedicated to resolving any complaints efficiently. Our complaints process is designed to address your concerns transparently and fairly.

If you have a complaint, please provide detailed information about your experience, including order number and any relevant details. This helps us investigate and address the issue effectively.

Our team will review your complaint and respond within 48 hours with a proposed solution. We aim to ensure that every customer feels heard and valued.

Trusted Local London Florist

Surprise with Flowers is a trusted local London florist, proudly serving households and businesses in the area. Our dedication to quality and customer satisfaction has made us a preferred choice for floral needs in the community.

Whether you're ordering for a special occasion or decorating your workspace, you can rely on our expertise and passion for flowers to deliver exceptional arrangements every time.